Rental faqs

Rental Faqs

1. HOW DO I RESERVE A TWO-WHEELER FROM CITYRIDES?

You can visit https://www.cityrides.co.in/ and fill in the Signup page and select a bike from our fleet at competitive prices.

2. WHAT ARE THE DOCUMENTS THAT I NEED TO SUBMIT TO TAKE THE TWO-WHEELER?

A copy of below mentioned documents need to be submitted in Cityrides. It also needs to be verified in original for each rider.
2.1 Document 1 – Driving License
2.2 Document 2 – Passport/Election Card/Aadhaar Card/ID Issued by Central or State Govt (Any one of the above with address proof and photo)
For foreigners: A valid driving license from their home country with International Driving Permit along with a valid Visa is necessary.

3. WHAT ARE THE FORMALITIES TO RENT A TWO-WHEELER FROM CITYRIDES?

3.1 You need to be of the legal age of 21 years or over.
3.2 You have to Sign up in Cityrides Website.
3.3 Select the bike, Choose your date through Cityrides website and confirm the booking.
3.4 Produce the documents (Original and a copy of Driving License + Secondary Identity Proof) to Cityrides office.
3.5 There is a refundable security deposit of Rs.1000/- for bookings less than 5 days. For bookings more than 5 days refundable security deposit will be Rs.2000/-.

4. HOW DO I PAY IF I HAVE A CREDIT CARD?

For customers with Indian bank account, Cityrides have the option for online payment. And for customers with international account, you can transfer the fund to Account which will be mentioned in the booking mail or We will assist you with the paytm link. Please email or call Cityrides for further assistance. Surcharge will be applied based on currency.

5. HOW TO MAKE SURE MY BOOKING IS CONFIRMED?

Your booking will be confirmed on receipt of payment. You will receive an email from Cityrides confirming your booking and the address of the pick up location.

6. CAN I HIRE BIKE FOR LONG TRIPS?

Yes, you can hire bike for long trips. But if the ride exceeds 2000Km in a single booking, then rider needs to do the necessary bike service in authorised servicing firm.
Rider has to share the service receipt with Cityrides.

7. IS THE BIKE INSURED?

Yes, the bike is insured. But, if the rider violates Caferides (Parent company of Cityrides) terms and conditions, Insurance stands cancelled. Then, the rider has to bear all the costs for the losses.

8. WHAT IS THE CANCELLATION POLICY?

If you cancel the booking the refund would be made as per the following schedule-
8.1 Less than one week before the scheduled date of Hire-- No refund
8.2 One week to two weeks before the scheduled date of Hire -- 50% refund.
8.3 More than two weeks before the scheduled date of Hire -- 90% refund.
If Cityrides cancel the booking due to break down, non availability of the bike or any other reason then we provide 100% refund of the rentals received.

9. IS THE MOTORCYCLE GPS TRACKED?

Yes, the motorcycle is tracked by highly sophisticated GPS device. Caferides will be triggered if the motorcycle breaches a set speed limit.

10. WHAT ARE THE SPEED LIMITS?

Caferides encourages the rider to follow the speed limit set as per Indian law. However, Caferides will charge a fine of Rs.500/- if the rider exceeds a speed of 70km. If any authority has penalized or fined, the driver or the vehicle owner in relation to Rider's usage of the Vehicle or while in his/her custody, the Hirer shall pay the compensation of such penalty awarded by such authority along with legal costs to Caferides .

11. IS FUEL INCLUDED IN TARIFF?

No,fuel is not included in the rental. For every booking Cityrides will provide the motorcycle with full tank petrol. And when rider returns the motorcycle, make sure the petrol tank is full.

12. CAN I HAVE THE MOTORCYCLE DELIVERED TO MY LOCATION?

Cityrides always encourages the customer to pick the motorcycle from our office specified in the confirmation mail. In any special case, If the bike needs to be delivered to your preferred location, Cityrides will charge depending on distance to the specified location from the Cityrides office.

13. IS THERE ANY LIMIT ON THE NUMBER OF KILOMETERS THAT I CAN RIDE FOR A DAY?

There is no limit on the number of kilometers that can be ride for a day. But free ride for a day is depend on number of days two wheeler is on rent(Please check tariff page for more details). Every KM above that attracts an extra charge depending on the motorcycle.

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